Japan Railway & Transport Review No. 20 (pp.34–36)
Feature: Barrier-Free Access to Transport |
GO Transit is an integrated network of train and bus services reaching 100 km (60 miles) from downtown Toronto. We carry 36 million passengers annually in the Greater Toronto Area covering 8000 km2 and a population of 4.9 million. On a typical weekday, GO transports some 133,000 passengers in our distinctive green-and-white trains and buses—103,000 by train and 30,000 by bus. |
Figure 1: GO Transit Rail System and Accessible Stations |
Major Retrofits |
Achieving these successes required major retrofits to stations and carriages. Forty-two of our fleet of 318 split-level cars were modified to accommodate mobility aids and selected stations were substantially improved by installing elevators where there were pedestrian tunnels, constructing boarding ramps on train platforms, making station buildings and ticket sales counters accessible, and putting in amenities such as automatic door-openers and accessible pay phones. Most of our barrier-free stations also have accessible washrooms. |
Consultation on Barrier-Free Access Design |
Our service was developed with the input of an advisory committee representing travellers with disabilities and included people with impaired vision, wheelchair users, and senior citizens. The committee members advised us on every aspect of the project, including the layout of accessible carriages, the boarding method, ticket machine design, elevator features, and staff awareness and training. Without the input of this committee—in essence, a consumer group—our accessible train service would not have been as convenient to use. |
Mini-platforms |
The centre of each main platform has an accessible ‘mini-platform’ for step-free boarding and alighting. The accessible car is always the fifth car behind the locomotive and always stops at this miniplatform, which is concrete and about 38-cm (15”) high with a gradually sloping ramp at each end to allow passengers to get up to the car door level. These gradually sloping ramps also make the mini-platforms ideal for anyone preferring step-free access to the train, including senior citizens, people with medical conditions, or passengers with luggage or baby strollers. The ramp sides are protected by railings. |
Photo: Wheelchair users can gain easy access to carriages across a bridge from the mini-platform. |
Portable Bridge to Car |
Each accessible car has wide doors at one end (the retrofit involved removing the centre stanchion), and every train stops with these doors positioned next to the mini-platform. The train crew places a portable bridge across the gap between the car and the edge of the mini-platform, so wheelchair users can cross the bridge independently onto the car's lower floor, which is at almost the same level as the mini-platform landing. The bridge can support loads up to 270 kg (600 lb), and is about 90-cm wide (3 ft) with a 5-cm lip (2 in) along both sides. It is put down at every accessible station when there is a passenger waiting to board or exit through the accessible doors. While the train is moving, the bridge is folded and stowed next to the doors. |
Photo: The lower deck of accessible cars has eight wheelchair positions that are easily reached. |
Wheelchair Positions |
The lower level of each accessible GO car has eight wheelchair positions where wheelchair users can ride in any position they find most comfortable—facing forward or backward. |
Photo: At the wheelchair position, the emergency alarm strip is under the window next to a horizontal grab bar. |
Accessible Union Station |
The destination of the vast majority (96%) of GO Train passengers is Toronto's Union Station and this has also been improved significantly for accessibility. There are now four elevators connecting the station waiting area with the train platforms. Not only is Union Station the hub of our rail network, it is also conveniently connected to the Toronto Transit Commission's subway, VIA Rail's inter-city trains, and the many offices, shops, and entertainment attractions of downtown Toronto. |
Barrier-Free GO Bus Service |
Meanwhile, we are gearing up to phasein our barrier-free GO Bus service later this year. Many of our existing buses already have a ‘kneeling’ mechanism that lowers the front end to reduce the step height, but each of our latest order of 20 new highway coaches has a wheelchair lift and they will be our first-ever fully accessible buses. We expect to take delivery this summer and will use them to provide accessible services on some of our main bus routes. |
Richard C. Ducharme Mr Ducharme is Managing Director of GO Transit. After graduating in civil engineering from the University of Waterloo, he worked for Ontario's Ministry of Transportation in construction, research, and transportation and transit planning. He joined GO Transit in 1976 and has held various positions in market research, project development, engineering, and rail operations. He became Managing Director in 1993. |