To experience the problems suffered by
visually impaired and elderly passengers,
Japanese Ministry of Transport officials
and newspaper reporters transformed
themselves into instant senior citizens in
an experiment at Kasumigaseki Station on
Tokyo's Marunouchi subway last February.
Ankle and wrist weights coupled with
vision-obscuring goggles, ear plugs,
gloves, and movement-restricting clothing
soon helped them discover the difficulties
of reading awkwardly placed fare tariff
boards, and negotiating steep stairs and
dimly lit platforms. One participant said,
‘I found myself unable to extricate the
coins from my pocket, and I panicked so
much that I dropped the ¥100 coin. It
was torture trying to pick it up. I reached
the platform at last. Because it was difficult to
tell where the platform ended, I tottered
along, making sure to keep close to the
wall and wishing the platform was better
lit.’
The Ministry will take the lessons learned
from this hands-on experiment into
account when it introduces a system next
year for rating major stations in terms of
user-friendliness for disabled and elderly
passengers.
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